How Total Image collects, uses, and protects your personal information.

Legal

Privacy Policy

Our commitment to your privacy

We respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Total Image Group Pty Ltd (“Total Image Group”, “we”, “us” or “our”), collects, uses, stores and protects your personal information when you visit our website, contact us, enquire about our products or services, or otherwise interact with us.

We will only collect, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collecting your personal information

Depending on how you interact with us, we may collect some or all of the following personal information:

  • Your name
  • Your email address
  • Your phone number
  • Your company name
  • Your job title
  • Your residential, postal or delivery address
  • Your location
  • Details about your enquiry or order
  • Any other information you choose to provide to us

Collectively, this is known as your personal information.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and other website usage data.

Using your personal information

We use your personal information to:

  • Respond to your enquiries
  • Provide quotes and product information
  • Process and fulfil orders
  • Deliver customer support
  • Improve our products, services and website
  • Send marketing communications where you have opted in or where otherwise permitted by law
  • Meet our legal and regulatory obligations

You may unsubscribe from our marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Disclosing your personal information

We do not sell or rent your personal information to third parties.

We may share your personal information with trusted service providers who help us operate our business, including providers of website hosting, customer relationship management, email communications, marketing services, analytics and other business support services.

These providers are only permitted to use your personal information for the services they provide to us and are required to protect its security and confidentiality.

We may also disclose your personal information where required or authorised by law.

Cookies

Total Image Group uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies help us to:

  • Improve the performance and usability of our website
  • Understand how visitors interact with our content
  • Measure the effectiveness of our marketing campaigns
  • Provide more relevant content and advertising where appropriate

Temporary cookies

We use temporary (session) cookies to remember your preferences while you browse our website.

These cookies are automatically removed when you close your browser.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Third party cookies and other technologies

We use trusted third-party services, including Google Analytics and advertising platforms, to better understand website usage and improve our marketing.

This may include:

Website analytics
We use analytics tools to understand how visitors use our website, which pages are most popular, and how we can improve the user experience.

Remarketing
Third-party cookies may be used to display relevant Total Image Group advertising after you leave our website.

Campaign reporting
Analytics and tracking technologies help us measure the performance of our advertising and marketing campaigns.

Audience insights
We may use aggregated demographic and interest information to better understand our audience and improve our products, services and website content.

You can opt out of Google Analytics without affecting your ability to use our website. More information is available through Google's Analytics Opt-out Browser Add-on.

You can also manage or delete cookies through your browser settings. Simply search for your browser's help documentation for instructions on managing cookies.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate, incomplete or out of date.

If you would like to access, update or correct your personal information, or if you have any questions about this Privacy Policy or how we manage your personal information, please contact us.

Total Image HQ
40 - 44 Sydney Street
Marrickville NSW 2204
Australia

Phone: 1300 844 398
Email: hello@totalimage.com.au

Last Updated: July 2026